Shipping & Returns
Shipping & Handling
We proudly ship our jewelry worldwide. All orders are processed within 1–3 business days (excluding weekends and holidays).
Shipping fees are calculated at checkout based on your location and the items ordered. Free U.S. shipping is available on orders over $75. International shipping is available via DHL Express. Tracking information will be sent once your order ships.
Returns Made Easy
Changed your mind? No worries — we offer returns and exchanges within 30 days of delivery so you can shop with confidence.
Items must be unworn, unused, in their original condition, and returned with all original packaging and materials intact to qualify for a return or exchange.
Original shipping charges are non-refundable. Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or incorrect. If we provide a prepaid return label for a non-defective return, the label cost will be deducted from the final refund.
How to Request a Return
- Sign in to your SNGIA customer account using the email address associated with your order.
- Open the order you would like to return, select Request return, choose the applicable item(s) and return reason, and submit your request.
- We will review your request and email you once it is approved, along with return instructions and a return shipping label when applicable. Please do not send your item back before your return request is approved.
If your item arrived damaged, defective, or incorrect, please include details in your return request. We may contact you for photos or additional information.
Once your return is received and inspected, we will process your refund to the original payment method as quickly as possible. Please allow up to 15 business days for the refund to appear, depending on your financial institution.
If you experience any issues with the self-service return process above, please contact us at hello@sngia.com, and we’ll be happy to assist.